# Study of 14,000 Calls Finds Humans Still Outperform AI in Call Centers

An analysis of 14,000 call center conversations found that human agents still handle calls better than AI systems, even as call center jobs decline amid automation. The finding matters because companies are rapidly deploying AI for customer service, and it suggests the technology still falls short of human performance on real calls.

**Importance:** 3/5

## Sources

### Technology
- [Hacker News](https://boldagents.co/blog/call-center-jobs-declining-14000-calls-humans-outperform-ai) — Thu, 15 Oct 2026 22:11:24 +0000